Customer Reviews and Testimonials For RideNow Limited

Testimonials 3.8/5 based on 100 reviews

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EDEN SCOTT

"driver parked far away from arena and could not be found. when we found him, he had cancelled the journey and he left. we ended up getting a different taxi as the instructions to find the car were unclear and vague."

EDEN SCOTT

NILS WEBER

"No meet & greet at arrival area of airport. By phone call driver should be there in 10 minutes. Wasn`t there. Phoned again and driver was promised in 2 minutes. Nobody there. After another phone call another driver picked me up at parking area of the airport. The tour back was not on time. By phone I was told a red Mercedes would pick me up in 2 minutes. Another phone call I was told not red but white Mercedes to pick me up. Even the number of the car I was told. Result after entering the car was that the driver did not accept me because he was ordered for another name. The driver took of my luggage and put it on the pavement. After another call the final car and driver picked me up and drove me to the hotel."

CARLA WATSON

"Great communication!"

SCOTT WARD

"Very nice man Chatting with us Really good service A little bit expensive But paid for a top service "

JANE TAYLOR

"Great service "

GEORGE HARPER

"The wrist service I've ever received. Totally incompetent. "

PAUL LEMAR

"Fantastic service. Our event ended early and they simply sent a car to collect us with no qibble. Would highly recommend them. "

HAZEL HOLLISEY

"Driver was prompt and flexible as we needed a little bit of waiting time added. "

EMILY AGUILAR

"Really good "

MICHAEL LIVINGSTONE

"Driver was a good man "

CARMELA CLAYDON

"A smooth journey which having booked last minute, inc. a pick-up on route, was much appreciated. "

GEOFFREY WHITTINGTON

"Apparently the vehicle had a flat tyre."

BARBARA ZSUPOS

"Absolutely brilliant service. The driver was amazing and so professional. We felt safe ourselves all the way. The car was super clean, smelled fresh. "

DAVID FAULKNER

"Early, very efficient, polite - highly satisfacbry experience all round."

GIACOMO GRECHI

"The service was excellent, super easy to order, great communication and on time. Would highly recommend! "

KEITH FARMERY

"The driver arrived 15 minutes late, leaving me standing in the cold. When I contacted your firm for an update, I was informed that the driver was stuck in traffic. However, given the time—7:30 PM on a Sunday—and the remote location, the north of Scotland, this explanation seemed unlikely. Upon arrival, the driver did not offer an apology. Instead, he remained on a phone call while opening the boot and gestured for me to load my own luggage. Throughout the journey, he continued answering calls, creating an experience that felt more like being in a call centre than a professional taxi service. At no point did he engage in conversation or acknowledge the delay. More concerningly, the driver repeatedly exceeded the speed limit, driving well over 70mph on rural roads, which I found both reckless and unsafe. After raising my concerns with your firm and requesting a full refund, I was informed that this was not possible and was instead offered a 50% discount on a future journey. As I will not be using your service again, this offer is of no benefit to me. It is clear that customer service and safety are not priorities for your company. I strongly advise others to seek alternative transport providers, as my experience was wholly unacceptable. I expect a formal response addressing these concerns and a reconsideration of my refund request. "

HENRY HURNDALL

"Very good"

STEPHANIE SUMMERS

"Great driver. Very friendly "

FRANCES PARRETT

"Your driver was careful not to use the route he had found was difficult on his way to collect me. He was very pleasant!! We got to the hospital in good time and safely. I enjoyed hearing about his planned holiday home to Poland. "

JOHN LAWSON

"👍👏"

IAN RYDING

"A little more expensive than I thought but nice clean comfortable car and pleasant driver. "

HEATHER KELLY

"Excellent service. Superb driver. Great communication. Highly recommend 5 stars plus. "

MHAIRI STEWART

"Late due to traffic which is completely understandable "

ALICE CARTER

"Friendly driver & excellent service"

BARRY GRIFFITH

"Prompt and reliable service - thank you"

HELEN LOVETT

"So impressed. In particular, the WhatsApp conversation was an exceptional service. Human, personal, reassuring. Brilliant. "

JENNIFER ISAAC

"Mike was fantastic, he went out of his way to pick us up a bit earlier than we had originally planned and got us to an earlier train as well. Lovely to chat with as well! "

JOEL MEYEROWITZ

"Driver was not there, nor did he text or call me while we were on the train and nearing the train station. This is something that drivers always do to insure confidence in their arrival. We waited for nearly 15 minutes and then finally took a local taxi. We want a total refund and no charges against our card which we used to book the car. Please confirm and refund. Joel Meyerowitz"

PETER

"I requested a car at 12 o clock Tuesday night not on the 13th Feb at 12 pm"

STEPHEN CULLEN

"The driver picked up a different group and not me. We then had to wait 30 minutes to get a different taxi. "

PETER TYNDALL

"There was no taxi waiting on my arrival. I was unable to contact you. I had received no indication that a car had been despatched. After waiting an hour I booked with Flightlink Wales. The fare was £15 less than you had charged. As we went to our taxi, your driver was walking towards the terminal. He claimed that he had tried to ring me, but I had no missed calls. The service is over-priced and unreliable and I should be reimbursed for the failure to provide the agreed service. I will never use you again."

GLEN MACLEOD

"."

NIALL CARDWELL

"AN OUTRAGE!! Driver demanded an addition £26.70 paid for journey as payment was not provided by you. I have now paid £70.70 for this journey. £26.10 has been refunded but I kindly request full refund due to the serious situation I was out in being held hostage for additional payment!"

NIALL CARDWELL

R DOYLE

"Thank you so very much for your constant contact with me with regards to my booking, especially to a lovely lady who was in constant contact with me throughout my booking her name is Kezia. I want to say a very special thank you to her as I have recently had a very bad experience with a taxi firm, and this lady and you all have restored my faith, thank you. Kind regards R Doyle "

TINA WOOLLARD

"Absolutely great ontime service; we needed to be at a party, on time, so booked through Taxicode. Driver on outgoing journey, we couldn't fault, he was polite, helpful, and the car was beautiful. The return journey, by Hawk Express was just a usual taxi journey...less help, less everything, which, considering we'd paid over £20 for a 2ml journey, wasn't what we were expecting. I will use you again, but please use the same driver for each journey, and no Hawk Express..."

JUDITH LANGFIELD

"The driver was given the wrong name so we waited for another taxi but his passenger was not someone else - it was us! I had paid £32 online but then had to pay £14.20 cash at the end of the journey, having been told that I would receive a refund which so far has not materialised. I gave a tip to the driver as he did everything he should have done. The problem seemed to be with the online booking."

TINA EDWARDS

"Disgusting lying people and don’t deliver what u ask for taxicode and ride now Ltd STAY AWAY FROM "

TINA EDWARDS

"Disgusting lying people and don’t deliver what u ask for taxicode and ride now Ltd STAY AWAY FROM "

ANITA DALE

"O"

ISAAC FLEARMOY

"didnt turn up"

ARCHIE COLE

"Great stuff"

LIV BANFIELD

"The driver was 15 minutes late collecting me on the outward trip. On the return, he was early which was great as I had a train to catch. The driver was nice, very polite and friendly. The person on the phone arranging the trip said he would send the number plate but didn't. The customer must be provided the number plate as getting into a car is dangerous to get into a car without knowing if it is the right one."

LISA LEA-WESTON

"Lovely driver. Expensive trip@"

IAN BARTLETT

"Good efficient service, everything worked perfectly"

BRIAN HANCOCK

"How am I supposed to know, the driver mentioned heavy traffic but this information is readily available online and I would expect a professional to avail themself of that information prior to starting th job."

ERIC

" Had a return Trip. Both Divers arrived very late. Pre booked and pre paid so expected more! "

YVONNE ROSE

"Expensive. Driver was going to charge and would have been half price plus car park fee Messaging good to let us know status of car When left bag in taxi service was very good to get it to me at airport Just the price puts me off using you again"

F PINTO

"It’s a scam they are really booking an Uber on your behalf! I booked for 6:10am received a booking confirmation and then he WhatsApp’s the night before requesting re confirmation although you’ve paid upfront! The cab didn’t arrive until 6:40 and I missed my train, having to pay £99 to get another one. No refund received yet. "

F PINTO

ALASDAIR CLARKE

"Great service many thanks again"

LAMIA SBITI

"Na"

MYRA JAMES

"Unfortunately there was confusion about where I was to find the vehicle after leaving the venue, Everyman Cinema in Northallerton. I waited outside until five minutes after the scheduled time and then phoned the number via which I received the booking confirmation. I was told the driver was waiting for me in the car park but I didn’t know where that was. I walked around the building looking for it and eventually received a call from the driver guiding me to where he was. When I got in the car I discovered he had sent me a WhatsApp message several minutes before the scheduled pick up time but I hadn’t seen it. It would be helpful if at time of booking information was provided as to how the driver will communicate at pickup time if necessary, there being so many options nowadays. I notice that there is a tip option here, however I gave the driver a cash tip before leaving the car. "

MRS L SOUTHERN

"Excellent service. Very easy to arrange. Perfect!"

ALEXANDRA VOLTA

"Easy to book, great communication, pick up and arrival both perfectly on time"

MAXIME DE HENNIN

"Good drive"

KJERSTI FAULKNER

"I payed £40.50 for a journey costing £22.50 which is double what you charged me. I know I agreed to your price but I have no idea how much this journey take or price . So when the drivers price came up I got a shock and I am not happy!!!"

SIOBHAN PETERS

"Unfortunately the driver didn't have the correct passenger name and wouldn't let the passenger in the car. As I (Lorraine ) booked the car, i had to speak to the driver to confirm Siobhan was the passenger for this car"

ISAAC FLEARMOY

"Amazing "

JAMES CLEMENTS

"Nothing bad to say"

ROBBERT VAN DER ARK

"I’m happy with the ride, but I learned that the regular fee for this ride is £25,-, where you charged me £40,-. I think that’s outrages and therefore I’m not happy with the entire experience."

JULIET FISHER

"A guy on call was very nice who confirm the details. Name was anees."

NEIL BARTON

"Excellent drive, perfectly timed. No problems at all."

NAOMI KOELBEL

"It is not letting me submit my full feedback comment regarding my issue. I will formalise a complaint. "

NAOMI KOELBEL

"It is not letting me submit my full feedback comment regarding my issue. I will formalise a complaint. "

JACK ZALEWSKI

"Everything was great. I was late about half an hour, but driver wait for me."

JAN SWAGER

"On time and very friendly "

MITA PANDYA

"Very easy to book and reliable"

NICOLE MIRCETICH

"Easy to book, called me to confirm, driver was on time, got a text that he had arrived, and an easy ride to the airport. Thank you!"

EUAN CAMERON

"Good on time journey "

JOANNA DRAPER

"na"

STEPHEN BURGE

"I did not see the vehicle outside at the right time 9am and had to call the office for more information, and had to then wait another 10 minutes for a car to arrive."

ORIANA SAVVIDI

"At 11:15 I was given a 11:30 ETA. This was clearly a lie as I was later told they secured a driver at 11:30. I was not informed of the delay and was waiting for over 30 mins in the cold. At 11:45 I was told the driver would be there a few mins before 12. I got a call shortly after by the driver that his ETA was 12:06 and he'd informed the firm so I was lied to again. I had booked a 12:24 train when I was given a 11:30 ETA. I would have been happy to wait until the actual ETA but i was clearly told 11:30 so that you can secure the ride. I explained my complaints and asked to speak to a manager. I was told I would receive a call within 20 minutes, which obviously never happened. Our firm uses taxis when visiting HMP Wayland for legal visits and I will ensure no one uses this service."

TOM ELLIOTT

"Brilliant "

TOBY BROKE-SMITH

"We would have preferred the 8 seater as booked"

STEPHEN SEWELL

"Good"

HENRY HURNDALL

"Good"

ANNA KOFFER

"the price was almost double the local taxi price"

VANESSA CLARK

"Excellent service and communication I can’t fault my experience "

NIGEL ROBBINS

"Online booking was straightforward, driver's messages were very hrlpful, picked up on time, trouble free journey. Excellent. Thank you "

SIMON LEE

"Very efficient service, comfortable car and friendly driver. "

OLIVIA LEANING

"2 cars were sent for this pickup. Western taxis and AAA2B. The Western taxi driver brought my daughter Olivia home and then refused to let her out of the car until he had been paid. He even locked the doors of the taxi. Totally unacceptable. I had pre paid Taxicode for the journey with a debit card. £36 for a 6 mile journey at 10pm, when the actual fare for the journey was £17"

OLIVIA LEANING

GEOFFREY NICHOLLS

"Good."

VANESSA HYDE

"Driver did not have sign for me. Took 20 mins to realise he was there waiting. Please give vehicle registration to traveller ."

JAMES MCDONAGH

"Excellent service. "

SARAH WOOD

"Lovely driver. Arrived on time and was able to answer questions and give advice about our location."

JASMINE RUTTER

"Our driver did not turn up "

JOHN CAMERON

"I cancelled 30 minutes after booking as GWR railway paid for a taxi for stranded passengers. So far you have been pretty unhelpful and refused to give me a refund. "

AMANDA CLARK

"A very kind driver who was happy to chat. An efficient service and very timely. Great."

DOUGLAS BRETT

"Excellent"

SHARON TREESA JAMES

"Excellent service and driver was really helpful. "

SUE FITZWATER

"Driver very professional and friendly"

GARY

"Very goodn confirmation of taxi arrival. No money for a tip, sorry. Worth £5.00."

MALCOLM SCOULLER

"He arrived on time. Gave him a tip."

DAVID SLATTERY

"I have yet to receive a refund. I cancelled this trip. "

DAVID SLATTERY

"I have yet to receive a refund. I cancelled this trip. "

EDEN SCOTT

NILS WEBER

CARLA WATSON

"Great communication!"

SCOTT WARD

"Very nice man Chatting with us Really good service A little bit expensive But paid for a top service "

JANE TAYLOR

"Great service "

GEORGE HARPER

"The wrist service I've ever received. Totally incompetent. "

PAUL LEMAR

"Fantastic service. Our event ended early and they simply sent a car to collect us with no qibble. Would highly recommend them. "

HAZEL HOLLISEY

"Driver was prompt and flexible as we needed a little bit of waiting time added. "

EMILY AGUILAR

"Really good "

MICHAEL LIVINGSTONE

"Driver was a good man "

CARMELA CLAYDON

"A smooth journey which having booked last minute, inc. a pick-up on route, was much appreciated. "

GEOFFREY WHITTINGTON

"Apparently the vehicle had a flat tyre."

BARBARA ZSUPOS

"Absolutely brilliant service. The driver was amazing and so professional. We felt safe ourselves all the way. The car was super clean, smelled fresh. "

DAVID FAULKNER

"Early, very efficient, polite - highly satisfacbry experience all round."

GIACOMO GRECHI

"The service was excellent, super easy to order, great communication and on time. Would highly recommend! "

KEITH FARMERY

HENRY HURNDALL

"Very good"

STEPHANIE SUMMERS

"Great driver. Very friendly "

FRANCES PARRETT

JOHN LAWSON

"👍👏"

IAN RYDING

"A little more expensive than I thought but nice clean comfortable car and pleasant driver. "

HEATHER KELLY

"Excellent service. Superb driver. Great communication. Highly recommend 5 stars plus. "

MHAIRI STEWART

"Late due to traffic which is completely understandable "

ALICE CARTER

"Friendly driver & excellent service"

BARRY GRIFFITH

"Prompt and reliable service - thank you"

HELEN LOVETT

"So impressed. In particular, the WhatsApp conversation was an exceptional service. Human, personal, reassuring. Brilliant. "

JENNIFER ISAAC

"Mike was fantastic, he went out of his way to pick us up a bit earlier than we had originally planned and got us to an earlier train as well. Lovely to chat with as well! "

JOEL MEYEROWITZ

PETER

"I requested a car at 12 o clock Tuesday night not on the 13th Feb at 12 pm"

STEPHEN CULLEN

"The driver picked up a different group and not me. We then had to wait 30 minutes to get a different taxi. "

PETER TYNDALL

GLEN MACLEOD

"."

NIALL CARDWELL

R DOYLE

TINA WOOLLARD

JUDITH LANGFIELD

TINA EDWARDS

"Disgusting lying people and don’t deliver what u ask for taxicode and ride now Ltd STAY AWAY FROM "

TINA EDWARDS

"Disgusting lying people and don’t deliver what u ask for taxicode and ride now Ltd STAY AWAY FROM "

ANITA DALE

"O"

ISAAC FLEARMOY

"didnt turn up"

ARCHIE COLE

"Great stuff"

LIV BANFIELD

LISA LEA-WESTON

"Lovely driver. Expensive trip@"

IAN BARTLETT

"Good efficient service, everything worked perfectly"

BRIAN HANCOCK

ERIC

" Had a return Trip. Both Divers arrived very late. Pre booked and pre paid so expected more! "

YVONNE ROSE

F PINTO

ALASDAIR CLARKE

"Great service many thanks again"

LAMIA SBITI

"Na"

MYRA JAMES

MRS L SOUTHERN

"Excellent service. Very easy to arrange. Perfect!"

ALEXANDRA VOLTA

"Easy to book, great communication, pick up and arrival both perfectly on time"

MAXIME DE HENNIN

"Good drive"

KJERSTI FAULKNER

SIOBHAN PETERS

ISAAC FLEARMOY

"Amazing "

JAMES CLEMENTS

"Nothing bad to say"

ROBBERT VAN DER ARK

JULIET FISHER

"A guy on call was very nice who confirm the details. Name was anees."

NEIL BARTON

"Excellent drive, perfectly timed. No problems at all."

NAOMI KOELBEL

"It is not letting me submit my full feedback comment regarding my issue. I will formalise a complaint. "

NAOMI KOELBEL

"It is not letting me submit my full feedback comment regarding my issue. I will formalise a complaint. "

JACK ZALEWSKI

"Everything was great. I was late about half an hour, but driver wait for me."

JAN SWAGER

"On time and very friendly "

MITA PANDYA

"Very easy to book and reliable"

NICOLE MIRCETICH

"Easy to book, called me to confirm, driver was on time, got a text that he had arrived, and an easy ride to the airport. Thank you!"

EUAN CAMERON

"Good on time journey "

JOANNA DRAPER

"na"

STEPHEN BURGE

"I did not see the vehicle outside at the right time 9am and had to call the office for more information, and had to then wait another 10 minutes for a car to arrive."

ORIANA SAVVIDI

TOM ELLIOTT

"Brilliant "

TOBY BROKE-SMITH

"We would have preferred the 8 seater as booked"

STEPHEN SEWELL

"Good"

HENRY HURNDALL

"Good"

ANNA KOFFER

"the price was almost double the local taxi price"

VANESSA CLARK

"Excellent service and communication I can’t fault my experience "

NIGEL ROBBINS

"Online booking was straightforward, driver's messages were very hrlpful, picked up on time, trouble free journey. Excellent. Thank you "

SIMON LEE

"Very efficient service, comfortable car and friendly driver. "

OLIVIA LEANING

GEOFFREY NICHOLLS

"Good."

VANESSA HYDE

"Driver did not have sign for me. Took 20 mins to realise he was there waiting. Please give vehicle registration to traveller ."

JAMES MCDONAGH

"Excellent service. "

SARAH WOOD

"Lovely driver. Arrived on time and was able to answer questions and give advice about our location."

JASMINE RUTTER

"Our driver did not turn up "

JOHN CAMERON

"I cancelled 30 minutes after booking as GWR railway paid for a taxi for stranded passengers. So far you have been pretty unhelpful and refused to give me a refund. "

AMANDA CLARK

"A very kind driver who was happy to chat. An efficient service and very timely. Great."

DOUGLAS BRETT

"Excellent"

SHARON TREESA JAMES

"Excellent service and driver was really helpful. "

SUE FITZWATER

"Driver very professional and friendly"

GARY

"Very goodn confirmation of taxi arrival. No money for a tip, sorry. Worth £5.00."

MALCOLM SCOULLER

"He arrived on time. Gave him a tip."

DAVID SLATTERY

"I have yet to receive a refund. I cancelled this trip. "

DAVID SLATTERY

"I have yet to receive a refund. I cancelled this trip. "

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Testimonials 3.8/5 based on 100 reviews